Shipping and returns
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Delivery Italy MBE Express 1-2 business days: €9.00 up to 3kg, over will be calculated at check-out. Note: Shipping time is calculated according to the time and day of your order confirmation. Full details will be communicated to you by email.
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MBE Express foreign delivery 2-3 business days: Delivery cost will vary depending on where you are located, we ship worldwide. Shipping cost will be calculated at check-out, price will also vary depending on weight. Customs costs are the responsibility of the recipient. Therefore, when you want to receive a package in a non-EU country, the sender will be free of any customs fees. In order to receive the package, the recipient must pay duties and taxes depending on the laws of the country.
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Local delivery: if you decide to receive your order by local delivery in and around Turin then delivery will be free and you will generally receive it in 12 hours.
Refund within 15 days of purchase
To make a return or size exchange, just send us an email at pronto.petritorino@gmail.com, then we will give you all the information to proceed easily.
The return will be totally free of charge (even the shipping cost borne by us) if:
1. The product arrived to the customer damaged;
2. The product does not match the order placed by the customer.
In other cases, if the return is made within 15 days, the customer will be refunded (unless exceptions regarding the integrity of the returned product) shipping costs will be borne by the customer. Thus, the refund will only include the price of the product but not the shipping costs (except for the cases listed above).
The refund will be made only after we inspect the package you have returned to us and have determined that the product has not been damaged or otherwise. The product must be returned undamaged and with all packaging in perfect condition, otherwise a refund will not occur or will only be partially refunded.
*In the event that two returns of the same product occur, for the second return the shipping costs will be borne by the customer in all cases.
A size change is possible, subject to stock availability and always within 15 days of purchase, plus shipping costs will be borne by the customer. To make a return or a size change you just need to send us an email at pronto.petritorino@gmail.com, then we will give you all the information to proceed easily.
For any clarification or doubt we remain at your disposal!
Team PETRI
