Refund policy

COME BACK

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Returns are free.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Additional non-returnable items:

* Gift cards

To complete your return, just contact us by email at Pronto.petritorino@gmail.com.

There are some situations where only partial refunds are given: (if applicable)

* Shirts with obvious signs of use

* Any item not in its original condition, damaged or missing parts for reasons not due to our error.

* Any item returned more than 15 days after delivery

Refunds

Once we have received and inspected your return, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of the refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain period of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before the refund is officially posted.

Then contact your bank. It often takes some processing time before a refund is posted.

If you've done all of this and haven't received your refund yet, please contact us at pronto.petritorino@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at pronto.petritorino@gmail.com and we'll take care of the shipment.

Gifts

If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift certificate for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase or the giver had the order shipped to you for later, we will send a refund to the giver and he will find out about your return.

Shipment

The return is free so we will take care of the shipment once you contact us.

Depending on where you live, the time it takes for the replaced product to reach you can vary.